Diversity and Inclusion in the Workplace

Ensuring Cohesive, Collaborative High-Performing Teams

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5 Found
Date Duration Venue Fees
08-12 Jul 2024 5 Days Dubai - UAE US$4,450 Register
07-11 Oct 2024 5 Days Sharm El Sheikh - Egypt US$4,450 Register
09-13 Dec 2024 5 Days Dubai - UAE US$4,450 Register

Course Overview

For individuals to work well in teams and perform at their highest, honoring diversity and being inclusive is a critical element for success. Expanding awareness of dimensions of diversity increases the ability to collaborate effectively, be innovative and creative, reduce costs and increase efficiency. Best-practice diversity management means fostering an organizational culture where all staff members value, embrace, and celebrate individual differences. Keeping individual diversity intact rather than attempting to conform its members to a predominate cultural norm is what is meant by inclusiveness.

Participants in this training will develop cross-cultural skills to honor and respect the coexistence of various cultures, values, beliefs, and working styles, and learn conflict resolution techniques. This comprehensive training provides definitive best practices for creating and sustaining positive and productive relationships in the workplace, while reducing the potential for bias, prejudice, or discrimination based on attributes including age, race, ethnicity, nationality, gender, religion, physical and mental ability, and socioeconomic status. This training covers a variety of topics, such as unconscious bias, microaggressions, psychological safety, and cultural intelligence. It goes beyond merely advising employees to tolerate differences and instead teaches them how to collaborate effectively while valuing different viewpoints.

Course Objectives

After the training course, you will learn to:

  • Discover: what is diversity and what are the views of the value of diversity
  • Explore: What is organizational culture? What is the culture of your workplace and how diverse is it? Who are the “others”? Where is there inclusion? Where is it missing?
  • Investigate: Where is there bias? Conscious or unconscious?
  • Train: What level of cultural intelligence do you possess? And can it be raised?
  • Produce: action plans and strategies to increase understanding, accepting, and honouring cultural differences for high performance;
  • Sustain: long-term team cohesiveness that values diversity and inclusion

Target Audience

This program is for people to develop themselves and their teams, equipping themselves with the skills to build and manage great teams. It is a must-attend for people in:

  • Management and Supervisory roles;
  • Human Resource Managers and Directors;
  • Mid-level Managers and Team Leaders;
  • Employee Engagement Professionals;
  • Business Owners
  • Any person who intends to make a positive contribution to the culture of their organization

Training Methodology

This dynamic and compelling program is offered in a workshop setting, allowing for participants to be introspective and reflective and enriched and nourished. It includes reading content on best practices, engaging discussion to deepen knowledge, small group breakout sessions to intensify learning, training videos to enhance the lectures, and participant role play and conversation mocking to actualize learning.

Course Outline

Day One

The Context for Diversity and Inclusion

  • What is diversity? What are its dimensions?
  • The Evolution of Diversity in the Workplace
  • What is inclusion? What are its dimensions?
  • Concepts and Terms
  • Value and Benefits of Diversity and Inclusion
Day Two

Consequences of Diversity

  • Stereotypes vs. Biases
  • Unconscious vs. Conscious Biases
  • Microagressions and Bullying
  • Identifying Your Own Biases
  • Mitigating Bias
Day Three

Consequences of Exclusion

  • Discrimination and Prejudice
  • Identifying and Preventing Discrimination
  • Sources of conflict and disruptive behaviour
  • Aggressive Verbal and Non-verbal Communication
  • Barriers to being respectful and accepting
Day Four

Communication to Empower Diversity and Inclusion

  • Verbal Communication Skills
    • Active Listening
    • Questioning to understand
    • Honouring differences in other’s communication
  • Non-verbal communication Skills
    • Body Language and gestures
    • Paralanguage
  • Encouraging dialog and belonging
Day Five

Action Planning to Sustain Diversity and Inclusion

  • Resolving difficult conversations
  • Addressing issues and Escalating complaints
  • Responding to complaints
  • Identifying appropriate actions
  • Inclusive Mentoring and Coaching
  • Action Planning for Results
  • Key Summary and Review


Upon successful completion of this training course, Newage Certificate will be awarded to the delegates.

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