Negotiation and Conflict Management in Organisations

5 Found
15-19 May 20235 Days Dubai - UAEUS$3,450
17-21 Jul 20235 Days London - UKUS$4,450
18-22 Sep 20235 Days Dubai - UAEUS$3,450
04-08 Dec 20235 Days Dubai - UAEUS$3,450
11-15 Mar 20245 Days Dubai - UAEUS$3,450
13-17 May 20245 Days Dubai - UAEUS$3,450
15-19 Jul 20245 Days London - UKUS$4,450
16-20 Sep 20245 Days Dubai - UAEUS$3,450
02-06 Dec 20245 Days Dubai - UAEUS$3,450

Course Overview

Often when people hear the term “Negotiation and Conflict Management” they immediately think of C-Level executives, politicians, sales experts, and the alike. Little do they know that it’s a basic human function. And, while the stakes may vary greatly, almost everyone negotiates. For example, you might negotiate an employment package, a promotion at work, or who will take the garbage out at home.

The most successful negotiations are “win-win,” where both sides’ requirements and needs are met. When negotiators understand and implement this type of negotiation, they will search for and find options that satisfy everyone involved.

Excellent negotiation skills contribute significantly to business success and help on building better relationships and deliver lasting quality solutions. Through this “Negotiation and Conflict Management” workshop, participants will learn how to understand others during the process of negotiation and be more confident. They will be able to build, improve, and effectively utilize their negotiation skills to so they will not settle for less than they feel is fair for them and for the organization.

Course Objectives

By the end of this training course, you will be able to:

  • Learn the nature of conflict and its relationship to negotiation.
  • Understand the difference between managing, resolving, and avoiding conflict.
  • Describe what the qualities desirable to influence are.
  • State your preferred influencing style.
  • List the five negotiating tactics.
  • Prepare for win-win negotiations.
  • Negotiate a win-win solution.
  • List the five negotiating tactics.
  • Explain how to behave to get the best results.
  • Describe the following terms used in negotiating BATNA, WATNA, WAP, and the ZOPA

Target Audience

This course is suitable for those who want to negotiate more effectively and be able to use excellent communication skills to manage conflict within the workplace. This course will greatly benefit:

  • Leaders,
  • Managers,
  • Supervisors,
  • HR professionals
  • Project Managers
  • Salesforce team
  • Purchasing and procurement professionals

Training Methodology

This course is delivered via dynamic facilitated discussions, skills-based exercises, and negotiation simulations. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned, selected practical exercises will be videotaped and reviewed to collectively analyse strengths and shortfalls.

Course Outline

Day One

Getting Started - Communication & Rapport Building – Back to Basics

  • Icebreaker
  • Housekeeping
  • The Parking Lot
  • Objectives
  • Lost in the Sea
  • Importance of Communication Skills in Negotiation and Conflict Management
  • Components of Communication
  • Building Rapport
  • THE B.A.G.E.L. Model
  • Understanding the Language of the Mind
  • Meta Language
Day Two

Understanding Negotiation and Conflict Management

  • What is Negotiation
  • What is Influencing
  • How Does Power Influence Negotiations
  • Phases of Negotiation
  • Skills Needed for Successful Negotiating
  • Conflict: What Is It? Where Is It?
  • Your Personal Approach to Negotiation and Conflict
  • Constructive And Destructive Conflict
  • How Does Negotiation Relate to Conflict Resolution
Day Three

Getting Prepared - Conflict Anatomy

  • The Thomas-Kilmann Instrument
  • The Four possible conflict outcomes
  • Conflict resolution styles
  • Find out your preferred conflict resolution style
  • The conflict resolution process
  • Counter tactics and dealing with games
  • Establishing Your WATNA and BATNA
  • Identifying Your WAP and ZOPA
  • Personal Preparation
Day Four

The Negotiation Clock Face and Process

  • Why Are There So Many Different Ways to Negotiate A Deal?
  • The negotiation environment
  • Setting the Time and Place
  • Establishing Common Ground
  • Creating a Negotiation Framework
  • The Negotiation Process
  • Three Ways to See Your Options
  • About Mutual Gain
Day Five

Dealing with Difficult Issues

  • Being Prepared for Environmental Tactics
  • How to Deal with Personal Attacks
  • Keeping Your Emotions Under control
  • Know When It’s Time to Walk Away
  • Negotiating Outside the Boardroom
  • How to Adapt for Smaller Negotiations
  • Negotiating on Behalf of Others
  • Dealing with Tough Questions
Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Questions, Learnings, and Observations
  • Action Plans and Evaluations


Upon successful completion of this training course, Newage Certificate will be awarded to the delegates.

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