Effective Communication Skills

Course Overview

The Effective Communication Skills training course demonstrates how to communicate with others Effectively, Manage Change well, Solve Problems, and Build Rapport. Likewise, it looks at Emotional Intelligence in Communications that helps you understand how to adapt your communications to other styles and deal with Difficult People and Situations.

It builds your ability to focus on your result, tune in to your audience, and widen your message for clarity and impact. Your capability to create an environment for open discussion and ongoing dialogue is critical for communication success. The communication skills covered in this course will boost your ability to exercise choice and manage every form of conversation, influence without authority, and improve relationships and productivity. This training course will give the significance of values, ethics, morals, code of conduct, organisational perspective and relevance in achieving the vision, mission, and goals of the organisation how does it contribute to business excellence with a great understanding of your style and how to adapt your style to improve communications and interpersonal skills.

Course Objectives

After completing this training course, each delegate will have gained 20% of vital skills that will provide an 80% impact on their performance.

As a result of this training course, the participants will achieve the following objectives:

• Develop well-defined goals for more effective communication
• Create an open environment for communication
• Obtain skills to communicate clearly
• Develop stronger relationships through assertive communication
• Achieve an understanding of other people’s communication approaches and needs
• Facilitate efficient team and meeting communications
• Expand the self-confidence to deal with difficult communication situations

Target Audience

This training course would be of great use to almost anyone as the skills covered are just as valuable in daily life as in the business setting.

It will be valuable to the professionals, including (but not limited to) the following:

• Sales Representatives
• Sales Managers
• Customer Service Agents
• Key Account Managers
• Business Development Professionals
• Brand Managers

Training Methodology

This training course will combine presentations with interactive practical exercises supported by video material and case studies. The participants will be encouraged to participate actively in relating the principles of emotional intelligence to the needs of their workplace.