Effective Communication Skills

What You Want, How You Feel, What You Say

5 Found
Date Duration Venue Fees
17-21 Jun 2024 5 Days Dubai - UAE US$4,450 Register
09-13 Sep 2024 5 Days Dubai - UAE US$4,450 Register
16-20 Dec 2024 5 Days Dubai - UAE US$4,450 Register

Course Overview

The Effective Communication Skills training course demonstrates how to communicate with others Effectively, Manage Change well, Solve Problems, and Build Rapport. Likewise, it looks at Emotional Intelligence in Communications that helps you understand how to adapt your communications to other styles and deal with Difficult People and Situations.

It builds your ability to focus on your result, tune in to your audience, and widen your message for clarity and impact. Your capability to create an environment for open discussion and ongoing dialogue is critical for communication success. The communication skills covered in this course will boost your ability to exercise choice and manage every form of conversation, influence without authority, and improve relationships and productivity. This training course will give the significance of values, ethics, morals, code of conduct, organisational perspective and relevance in achieving the vision, mission, and goals of the organisation how does it contribute to business excellence with a great understanding of your style and how to adapt your style to improve communications and interpersonal skills.

Course Objectives

After completing this training course, each delegate will have gained 20% of vital skills that will provide an 80% impact on their performance.

As a result of this training course, the participants will achieve the following objectives:

  • Develop well-defined goals for more effective communication
  • Create an open environment for communication
  • Obtain skills to communicate clearly
  • Develop stronger relationships through assertive communication
  • Achieve an understanding of other people’s communication approaches and needs
  • Facilitate efficient team and meeting communications
  • Expand the self-confidence to deal with difficult communication situations

Target Audience

This training course would be of great use to almost anyone as the skills covered are just as valuable in daily life as in the business setting.

It will be valuable to the professionals, including (but not limited to) the following:

  • Sales Representatives
  • Sales Managers
  • Customer Service Agents
  • Key Account Managers
  • Business Development Professionals
  • Brand Managers

Training Methodology

This training course will combine presentations with interactive practical exercises supported by video material and case studies. The participants will be encouraged to participate actively in relating the principles of emotional intelligence to the needs of their workplace.

Course Outline

Day One

Communication is Key to Success

  • The Big Picture: Why and how we Communicate?
  • 5 Habits of Highly Effective Communicators
  • The Communication Process: The Six Steps
  • Reflection
  • You & Your Communication Style
  • Personality Types
  • MBTI
Day Two

Emotions & You

  • Getting out of Your Comfort Zone
  • Getting over Fears that Affect Professional and Personal Development
  • Develop an accurate self-awareness of yourself
  • Emotional Intelligence
  • Persuasion Triggers
  • Understand and apply the Psychology of Leadership
  • Getting out of Your Comfort Zone
  • Circle of Control, Concern, and Influence
Day Three

Successful Communication Strategies

  • Focused and Active Listening
  • Asking Questions
  • What do Our Bodies Say?
  • It’s not what you say, it’s how you say it!
  • The Power of Non-Verbal Communication
  • The Wonders of Words
Day Four

First Impressions & Lasting Impact

  • Speaking like S.T.A.R.
  • Presentation Skills (Include Push and Pull)
  • Creating a Powerful First Impression
  • Assertiveness
  • Giving Constructive Feedback
  • Business Writing
  • Understanding the Mehrabian Study
  • All About Body Language
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
Day Five

Team Working and Building

  • What do Teams Need?
  • Communication Plan
  • Collaboration
  • Managing Diversity
  • Decision Making
  • Problem Solving
  • Communicating the Buy-In of Change


Upon successful completion of this training course, Newage Certificate will be awarded to the delegates.

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