Developing Communication Competencies with Stakeholders

Leadership Communication Skills in the Digital Age

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Date Duration Venue Fees
11-15 Mar 2024 5 Days Dubai - UAE US$4,450 Register
03-07 Jun 2024 5 Days Dubai - UAE US$4,450 Register
26-30 Aug 2024 5 Days London - UK US$5,450 Register
14-18 Oct 2024 5 Days Dubai - UAE US$4,450 Register
23-27 Dec 2024 5 Days Rome - Italy US$5,450 Register

Course Overview

We are in the midst of global digital transformation, whereby the biggest challenge for any leader is not technology but managing people effectively. Therefore, the characteristics necessary to manage during this digital age are more related to people management. Hence leaders need to understand and leverage the technologies available and seek collaborations that navigate individualism and collectivism, that unite people more to the benefits of the latter.

So more than ever, today’s multi-platform media environment creates unique issues, whether navigating a communications crisis or building your brand. When your audience is diverse—culturally, generational, geographically, or philosophically—agility in messaging becomes even more important. But how do you communicate powerfully and inspire others most effectively when your communication primarily takes place through an interface? Designed for professionals who seek to increase their influence.

This 5-day interactive Developing Communication Competencies with Stakeholders training course is designed to provide participants with a masterclass on leadership communication in the digital age. All leaders should understand the dangers and limitations of new online and digital communication methods. The participants will learn practical skills that can readily be applied to their work environment and help them achieve their personal, team, and organisational goals. They will develop the skills required to communicate successfully with all stakeholders.

Course Objectives

After the training course, the participants will learn to:

  • Define ways to remove barriers to effective communication
  • Know the advantages and disadvantages of digital communication
  • Evaluate the latest research on how to make digital communication effective
  • Differentiate between fact and fiction about digital communication
  • Understand the ways to improve communication competencies personally
  • Build effective communication skills while encouraging autonomy among team members
  • Unleash the power to inspire, engage and lead others with clarity and optimism

Target Audience

It is suitable for a wide range of working professionals, including (but not limited to) the following:

  • All Leaders, Supervisors, Team Leads, and Managers
  • Human Resource Staff
  • Public Relations Professionals
  • Marketing Personnel
  • Seasoned Leaders intent on taking their persona to the next level
  • Emerging Leaders who intend to build confidence and presence for qualitative outcomes
  • Professionals who interface with the public or other stakeholders who need to tailor their message to their various audiences

Training Methodology

This training course is driven by a blended learning approach based on adult learning techniques such as lectures, video presentations, trainer-facilitated workshop exercises, case studies, self-reflection, and debates. The different methods will lead to higher engagement because the delegates will be doing things and thinking about what they are doing. Furthermore, it will build self-confidence, and they will be pulled out of their comfort zones to share their thoughts, opinions, and conclusions about specific topics. Lastly, this blended learning approach will allow instant feedback and improvement and stretch creativity and innovation.

Course Outline

Day One

Understanding the Psychology of Communication

  • The Psychology of Communication
  • Different Ways to Communicate Electronically and In-Person
  • The Dangers of Digital Communication
  • Communication Barriers and How to Overcome Them
  • Restricting PowerPoint to Enhance Communication
Day Two

Improving e-Communication

  • Recognising e-Communication Advantages and Disadvantages
  • Online Meetings – Avoiding “Zoom Fatigue.”
  • Instant Messaging, Podcasts, and Blogs
  • Corporate Websites: Are They Still Relevant?
  • e-Communication Barriers and How to Overcome Them
Day Three

Neuro-scientific and Brain Research into Communication

  • Communication Starts with the Eyes
  • Neuro-scientific Communication – The Role of the Brain Image
  • Our Brain Cannot Cope with Too Much Information
  • Multi-tasking – Does it work?
  • The Impact of Emotions on Behaviour
Day Four

The Science of Communication

  • Communicating Across Cultures – The Science
  • Communication is not all about Body Language
  • Turning Off your Smartphone can make You Work Better
  • Why do people troll, and what to do about it?
  • The Latest Exciting Brain Studies
Day Five

Becoming a Master Communicator

  • Using Big Words Does Not Make You Look Smarter
  • Understanding other Generations: Boomer, X, Millennial, & Z
  • Communication Across Generations
  • Avoiding ‘Groupthink’ in Decision Making
  • Personal Action Planning


Upon successful completion of this training course, Newage Certificate will be awarded to the delegates.

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