Administration and Office Management Professional

Mastering the Art of Effective Administration and Office Management

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Date Duration Venue Fees
19-23 Aug 2024 5 Days Dubai - UAE US$4,450 Register
18-22 Nov 2024 5 Days Dubai - UAE US$4,450 Register

Course Overview

This 5-day comprehensive Administration and Office Management Professional training course is designed to equip the participants with the essential skills and knowledge required to excel in the field of administration and office management. Whether new to the role or seeking to enhance their existing skills, it will provide them with the tools and techniques necessary to become highly effective administrative professionals. As administrative and office management professionals, they play a crucial role in ensuring the smooth operation of an organisation. They are responsible for managing various administrative tasks, coordinating office operations, and providing essential support to executives, managers, and teams. This programme will cover a wide range of relevant topics to their role, empowering them to perform their duties confidently and efficiently.

Throughout this programme, the participants will learn about essential administrative concepts, best practices, and practical strategies that will enable them to streamline processes, enhance productivity, and effectively manage office resources. They will gain insights into effective communication techniques, time management skills, organisational abilities, and problem-solving strategies vital for success in administration. It will have developed a strong administration and office management foundation, enabling them to contribute effectively to any organisation’s success. Prepare to embark on an exciting learning adventure that will open doors to numerous career opportunities in this field!

Course Objectives

After the training course, the participants will learn to:

  • Understand the role and responsibilities of an administration & office management professional
  • Organise yourself, your manager and your team
  • Develop a more proactive approach to the working day
  • Ideas on how to plan and prioritise your workload
  • Improve communication for dealing with colleagues and customers
  • Get a deeper understanding of meeting and event planning
  • Acquire knowledge on maintaining accurate records, filing systems

Target Audience

The training course is designed for individuals interested in pursuing or advancing their careers in administrative and office management roles.

It is suitable for a wide range of working professionals, including (but not limited to) the following:

  • Entry-Level Professionals
  • Administrative Assistants and Secretaries
  • Office Managers and Supervisors
  • Support Staff in Organisations
  • Professionals Seeking Career Advancement

Training Methodology

The training course will combine presentations with interactive practical exercises supported by video materials, activities, and case studies. The participants will be encouraged to join actively in relating the principles of administration and office management to the needs of their workplace.

Course Outline

Day One

Introduction to Administration and Office Management

  • Understanding the Role and Responsibilities of an Administrative Professional
  • Importance of Effective Office Management
  • Impact of Effective Office Management Role on Organisational Success
  • Evolution of the Administrative Role in the Modern Workplace
  • Ethical Considerations and Professional Conduct in an Administrative Role
Day Two

Communication Skills

  • Verbal Communication Techniques and Professional Telephone Etiquette
  • Effective Written Communication, including Email Etiquette
  • Composing Professional Correspondence: Proofreading
  • Interdepartmental Collaboration and Effective Team Communication
  • Effective Communication with Managers, Colleagues and Clients
Day Three

Time and Task Management

  • Techniques for Prioritising Tasks and Managing Deadlines
  • Strategies for an Efficient Workflow and Productivity
  • Dealing with Interruptions and Time Wasters
  • Handling Multiple Responsibilities and Maintaining Productivity in a Fast-paced Environment
  • Organising and Maintaining Schedules, Calendars, and Appointment
Day Four

Records Management, Meeting, and Event Planning

  • Maintaining Accurate Records and Filing Systems
  • Document Retention Policies and Electronic Document Management
  • Confidentiality and Data Security Best Practices
  • Coordinating Meetings, Conferences, and Special Events
  • Scheduling, Logistics, and Catering Considerations
  • Successful Event Management and Post-event Evaluation
Day Five

Office Procedures and Professional Development

  • Standard Office Procedures and Protocols
  • Managing Incoming & Outgoing Mail and Packages
  • Coordinating Office Supplies and Inventory Management
  • Travel Arrangements and Itinerary Planning
  • Strategies for Continuous Professional Development & Career Advancement in Administration and Office Management


Upon successful completion of this training course, Newage Certificate will be awarded to the delegates.

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