People Management & Team Leadership Masterclass

Changing Demands to Management Skills

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Date Duration Venue Fees
10-14 Jun 2024 5 Days Dubai - UAE US$4,450 Register
16-20 Sep 2024 5 Days Dubai - UAE US$4,450 Register
11-15 Nov 2024 5 Days London - UK US$5,450 Register
23-27 Dec 2024 5 Days Dubai - UAE US$4,450 Register

Course Overview

Management – “The art of getting things done through other people.”Mary Parker Follett, American Social Worker

We are all different, but all too often, the importance of our differences in ‘work’ style’ is ignored in the business environment leading to misunderstandings, mistrust, and frustration, not to mention demotivation, reduced productivity, and poor results. To have the capacity to identify which parts of a project or operational tasks other people would tend to focus on and which they would find less compelling, or to recognise how other people would be likely to approach tasks and relationships with others before the work starts would create the foundations of a high performing team and a far more effective organisation.

Emotional Intelligence and Effective Communication are among the most essential skills of a successful Manager in today’s world. With five generations now working together with very different expectations and habits, managers must understand and cohesively lead these societal and cultural changes that have evolved over time. This People Management and Team Leadership Masterclass training course not only takes participants through Planning, Organising, Staffing, Directing and Controlling as the key stages of Managing People and Leading Teams but also investigates and teaches the newly named ‘Power Skills’ required to implement the five key stages.

Course Objectives

After the training course, the participants will learn to:

  • Demonstrate and develop agile management skills demanded in today’s organisations
  • Differentiate between Management styles in others and select and apply the appropriate style to any given situation
  • Identify the root cause of problems and apply effective problem-solving techniques to make informed decisions
  • Design, plan, pivot, and complete team actions successfully
  • Construct and develop a High Performing Team by improving team communication, collaboration, skills and productivity

Target Audience

This training course is best suited to individuals who lead, manage, coach, consult, advise, guide, support, or are or will be members of managed, self-managed, virtual, and physical business workgroups.

It is suitable for a wide range of working professionals but will greatly benefit:

  • Line of Business Managers
  • Department Heads
  • Supervisors
  • Team Leaders
  • HR Professionals
  • Leadership Teams
  • Project Managers
  • Business Consultants

Training Methodology

This training course uses a blended version of skills in Management, Leadership, Communication, Emotional Intelligence, Corporate Psychology, Change Management, Problem Solving, Conflict Management, Decision Making and Agile Project Management tools, techniques, and data from some of the leading global institutions and individuals from Daniel Goleman, Dwight Eisenhower, Reid & Merrill, Ken Blanchard, Kübler-Ross, National Federation of Neurolinguistic Psychology, SAFe®, and Lean.

Course Outline

Day One

Emotional Intelligence

  • Emotional Intelligence Foundation
  • IQ vs EQ: Why EI is the Preferred Intelligence in Business?
  • EI Self-Assessment
  • Self-Awareness
  • Reframing
Day Two

Decision Making

  • Organisational Value
  • Customer Centricity
  • Problem-Solving
  • Decision-Making Tools & Techniques
  • Time & Task Management
Day Three

Advanced Communication

  • Body Language
  • Communication Styles
  • The 3 Cs of Communication
  • Neurolinguistics
  • Negotiation & Influencing Skills
Day Four

Effective Management

  • 5 Key Stages of People & Team Management
  • Management vs Leadership
  • Effective Delegation
  • Management Styles
  • Managing Change & Conflict
Day Five

High Performing Teams

  • Team Behavioural Balance
  • Measure & Adjust for Continuous Improvement
  • Team Accountability and Commitment
  • Self Organising Teams
  • Individual & Team Development


Upon successful completion of this training course, Newage Certificate will be awarded to the delegates.

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