Certified Sales Professional

Course Overview

Effective sales professionals can respond appropriately to demonstrate sales virtues that facilitate adaptive buying for the client. They know how to build productive relationships by building on mutual trust that arises from reliability and mutual understanding. These relationships happen when the professional can comprehend the client’s thinking based on listening and communication skills that uncover new requirements. For some Sales professionals, the first and foremost is the licensing process or the certification of expertise, which can prove to clients the commitment to Excellence. In an environment where the seller can’t always win, it’s important to be focused on the real customer wants and needs that will ensure mutual success.

This Certified Sales Professional training course provides in-depth insight into how the successful Sales Professional works and highlights the techniques of keeping an ongoing business running. It will provide insights for creating the Strategic Sales Plan to achieve maximum results by analysing products and services, their complements, and alternatives. The participants will develop skills for identifying customer needs through a wide range of methods, and they will build Networking Skills for solid relationships. It also helps sales professionals create a sense of urgency by realising why customers prefer them in relation to other professionals and what makes them unique in an effort to measure the key performance indicators and to strive to achieve the critical success factors which increase sales performance.

Course Objectives

This training course is designed mostly for professionals of high involvement sales dealing with value-added prices, luxury products, and special services on a personal or corporate level.

After the training course, the participant will learn to:

• Manage the strategic art of selling
• Build on the level of self-confidence
• Compose the personality to earn the trust of prospects
• Locate and deal with personal limiting drawbacks
• Establish and maintain performance expectations
• Demonstrate communication skills to Present and handle procrastinating objections
• Develop sales growth skills as a working habit
• Master the closing of sales techniques

Target Audience

This training course is designed mostly for professionals of high involvement sales dealing with value added prices, luxury products, and special services, either on personal or corporate level.

It is suitable for a wide range of working professionals, including (but not limited to) the following:

• Business Development Officers
• Small Business Owners
• Salespeople and General Salesforce
• Client Service Employees
• Customer Support Supervisors
• Marketing and Promotion Staff
• Call Centre Operators
• Services Professionals like Insurance and Financial Agents, Car Dealers, Surveyors, Lawyers, etc.

Training Methodology

This training course uses a combination of interactive presentations and live discussions. It will be supported with case study workshops, videos, models, tables, and charts to consolidate learning and discussion of the findings. A summary recap will be linked to the topics by the end of each day to formulate a complete training programme. Upon request, it can include a final multiple-choice test on the material as a learning evaluation method.