Stakeholder Management Masterclass

Course Overview

A stakeholder is a person, group or organisation that has an interest in an organisation because they are affected by its operations or can affect Its operations. Stakeholders have an impact on every organisation, public or private sector – some are internal, others are external, but the higher priority stakeholders must be engaged, their expectations understood, and strategies developed, planned, and implemented to recognise and address their concerns. All groups of stakeholders must be identified and treated equitably as part of good governance. Stakeholder management involves hard and soft skills, with some understanding of human nature, culture and communications added, finished off with the ability to influence and negotiate with integrity.

This Stakeholder Management training course will introduce the participants to the relevant tools and techniques, as well as a leading standard, that will help them to engage and manage stakeholders effectively and efficiently, including learning the stakeholder management processes, developing an understanding of human behaviour and how to influence it, analysing and planning communication strategies, as well as using the techniques of principled negotiation and influencing without authority, to achieve the participants’ goals. This will be achieved with a mixture of short theory blocks, backed by many interactive exercises and role plays, to help the participants practice their newly learned skills in a safe learning environment.

Course Objectives

After the training course, the participants will learn to:

• Explain the process flow, the processes and key documents involved in managing stakeholders
• Describe how to analyse the stakeholder environment, identify and prioritise stakeholders and recognise their expectations
• Create and promulgate communications that assist in engaging stakeholders
• Demonstrate an ability to recognise how personality and behaviours give an insight into how to best manage stakeholder aspirations and expectations
• Give examples of different types of culture and the impact it has on your stakeholders’ worldview
• Understand how to undertake successful negotiations using principled negotiation techniques

Target Audience

It is suitable for a wide range of working professionals, including (but not limited to) the following:

• Executives and Managers
• Junior Managers and Supervisors
• Professional Managers and Staff, including HR and Finance
• People involved in transformation initiatives
• Program, Project and PMO Personnel
• Anyone who needs to understand Stakeholders and stakeholder engagement

Training Methodology

This training course will utilise various proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented, including stimulating presentations supporting each topic and interactive trainer lead discussion sessions.

There will also be practical sessions where participants can practice and experience course-related activities through exercises, short video presentations, and small group work that will be used to facilitate learning.