Quality Assurance and Management System

Course Overview

Quality is the central pillar of competitiveness and success of organisations, and it translates into customer satisfaction and market shares. Accordingly, quality needs to be addressed on the managerial level. Quality assurance is the system’s built-in activities and procedures to ensure conformity of the outcomes with the prescribed requirements. Quality management is the totality of managerial policies and efforts to integrate quality objectives within the entire system. It lays the foundation for understanding and establishing quality assurance and quality management.

This 5-day interactive Quality Assurance and Management System training course addresses quality on the managerial level and provides a set of strategic planning tools. It focuses on building an understanding of the meaning of quality and how it can be integrated into the management system and maintained through a quality assurance setup. It highlights methodologies that can be implemented to achieve quality improvement, including six sigma and lean management. It will discuss standardisation, ISO 9001, and the related quality management principles. It covers supply chain quality management and total quality management and touches on the topics of leadership, customer satisfaction, and employee involvement. It is designed as an eyeopener for system designers, team leaders, and decision-makers on the value of achieving quality and on how to embrace it along the system levels starting from the strategic level top down.

Course Objectives

After the training course, the participants will learn to:

• Define quality and important quality-related terms
• Identify the relevance and importance of standardisation
• Apply strategic planning tools in the context of quality management
• Participate or lead in setting quality objectives and policies
• Practice continuous improvement on an individual scale and within teams
• Identify appropriate improvement tools and methods for different improvement scenarios
• Use Pareto Chart and Cause-and-Effect Diagram in analysing quality problems

Target Audience

This training course addresses professionals assuming managerial or leadership roles intersecting with the quality of the product or service provided. Decisions and policymakers in the context of quality or on an overall scope are typical, expected participants. Professionals in the supply chain, operations, and manufacturing are expected to benefit from this course from the job execution perspective and a core background knowledge perspective.

It is suitable for a wide range of working professionals, including (but not limited to) the following:

• Quality Directors and Managers
• Department Managers
• Team Supervisors
• Human Resources Managers
• Key Quality Team Members
• Supply Chain Manager
• Operations Managers and Key Personnel
• Executives, General Managers, and Team Leaders
• Finance Professionals who want to know more about Quality Assurance
• Finance Audit Professionals who want to understand more about Management Systems Auditing

Training Methodology

This training course focuses on structured content, real-life implication, and interactive feedback. The topics and subtopics of the course are selected and ordered to support the sequential buildup of knowledge. It focuses on case studies, readings, and discussions to connect to practical implementation. Additionally, the participants’ feedback is sought regarding their needs, experiences, and acquired knowledge throughout the programme.