Leading Business Process Excellence

Course Overview

What got your organisation to where it is today may need to be improved to get it where it needs to be tomorrow. The need for business agility is ever more prevalent as each year passes. Possessing the ability to respond to disruptive competitors, adapt to changing customer expectations (internal and external), adjust to market shifts and capitalise on opportunities first requires fundamental changes within an organisation’s processes and mindset.

Challenging our current practices with evidenced-based information and data assists in significantly reducing decisions based on assumptions and unconscious bias. Learning how to apply all skills demanded of an effective Leader ensures the non-negotiable mindset shift required to sustain relentless improvement in today’s challenging and competitive climate. Focusing on and around value-driven behaviours and having a deeper understanding of our customers and their needs starts to break down the ineffective departmental silo mentality. It enhances our ability to ‘think as a whole’ and truly deliver excellence throughout our end-to-end processes.

Systemic Thinking is increasingly needed in the corporate world as we need leaders to go beyond problem-solving and be able to create a positive and sustainable vision for the future. Developing leadership’s ability to apply systems thinking in the corporate context will impact personal and professional relationships as feedback is fair and functional, as will the decisions being made.

Course Objectives

By understanding today’s need for business agility, organising work around value and executing delivery through leading high-performing, cross-functional teams, the participants can efficiently apply process improvement methodologies and increase effective quality standards to drive value across the organisation.

As a result of this training course, the participants will achieve the following objectives:

• Understand how and why an organisation should operate as a whole system
• Identify and reduce evidenced based value wastage within the organisation
• Create and drive value and productivity enhancements through the relentless improvement
• Understand the customer journey and enhance customer centricity through continuous value delivery
• Build, lead, and develop a high-performing cross-functional team

Target Audience

This training course is also suitable for anyone responsible for the performance of teams and/or individual contributors within their organisations, such as First Level Managers and Leaders, Mid-Level Leaders, and Senior Leaders from a variety of disciplines, including sales and marketing, product innovation, development, and engineering, as well as support functions such as legal, finance and HR.

It will be valuable to the professionals, including (but not limited to) the following: 

• Quality Managers
• Sales and Marketing Managers
• Project Managers who Lead Teams
• Finance, Legal, or HR Managers
• Division or Branch Managers
• Managing Directors
• Managers in the fields of Product Innovation, Development, or Engineering

Training Methodology

This training course is driven by a blended learning approach and draws on various adult learning techniques such as action learning, experiential exercises, group discussions, video case studies, role play and self-reflection activities. The resulting variety helps participants stay engaged throughout the course, feel challenged and draw quick wins for their development. It also ensures participants are exposed to ample opportunities to apply what they learn to the real-world challenges they face back in the workplace.