Leading Business Process Excellence

Driving Value through Effective and Efficient Process Delivery

5 Found
Date Duration Venue Fees
23-27 Sep 2024 5 Days Dubai - UAE US$4,450 Register
09-13 Dec 2024 5 Days Dubai - UAE US$4,450 Register

Course Overview

What got your organisation to where it is today may need to be improved to get it where it needs to be tomorrow. The need for business agility is ever more prevalent as each year passes. Possessing the ability to respond to disruptive competitors, adapt to changing customer expectations (internal and external), adjust to market shifts and capitalise on opportunities first requires fundamental changes within an organisation’s processes and mindset.

Challenging our current practices with evidenced-based information and data assists in significantly reducing decisions based on assumptions and unconscious bias. Learning how to apply all skills demanded of an effective Leader ensures the non-negotiable mindset shift required to sustain relentless improvement in today’s challenging and competitive climate. Focusing on and around value-driven behaviours and having a deeper understanding of our customers and their needs starts to break down the ineffective departmental silo mentality. It enhances our ability to ‘think as a whole’ and truly deliver excellence throughout our end-to-end processes.

Systemic Thinking is increasingly needed in the corporate world as we need leaders to go beyond problem-solving and be able to create a positive and sustainable vision for the future. Developing leadership’s ability to apply systems thinking in the corporate context will impact personal and professional relationships as feedback is fair and functional, as will the decisions being made.

Course Objectives

By understanding today’s need for business agility, organising work around value and executing delivery through leading high-performing, cross-functional teams, the participants can efficiently apply process improvement methodologies and increase effective quality standards to drive value across the organisation.

As a result of this training course, the participants will achieve the following objectives:

  • Understand how and why an organisation should operate as a whole system
  • Identify and reduce evidenced based value wastage within the organisation
  • Create and drive value and productivity enhancements through the relentless improvement
  • Understand the customer journey and enhance customer centricity through continuous value delivery
  • Build, lead, and develop a high-performing cross-functional team

Target Audience

This training course is also suitable for anyone responsible for the performance of teams and/or individual contributors within their organisations, such as First Level Managers and Leaders, Mid-Level Leaders, and Senior Leaders from a variety of disciplines, including sales and marketing, product innovation, development, and engineering, as well as support functions such as legal, finance and HR.

It will be valuable to the professionals, including (but not limited to) the following: 

  • Quality Managers
  • Sales and Marketing Managers
  • Project Managers who Lead Teams
  • Finance, Legal, or HR Managers
  • Division or Branch Managers
  • Managing Directors
  • Managers in the fields of Product Innovation, Development, or Engineering

Training Methodology

This training course is driven by a blended learning approach and draws on various adult learning techniques such as action learning, experiential exercises, group discussions, video case studies, role play and self-reflection activities. The resulting variety helps participants stay engaged throughout the course, feel challenged and draw quick wins for their development. It also ensures participants are exposed to ample opportunities to apply what they learn to the real-world challenges they face back in the workplace.

Course Outline

Day One

The Organisation as a System

  • Understanding what a system is and what systems thinking is
  • The Benefits of Systems Thinking
  • Systems Thinking’s role in Business Process Management (BPM)
  • The Growth Mindset vs The Fixed Mindset
  • Challenging Your Perspective: Perception and Business Acumen
Day Two

Improve Through the Elimination of Waste

  • Understanding Process Management
  • Process Improvement vs Process Reengineering
  • International Best Practices of Business Process Management (BPM)
  • Understanding LEAN
  • Understanding Six Sigma
Day Three

Value-Driven Organisational Quality Standards

  • Organising around Value
  • Defining Quality with LEAN
  • Understanding Value and Critical to Quality (CTQs)
  • Internal and External Control Limits
  • LEAN Six Sigma DMAIC Life Cycle
Day Four

Evidenced-Based Process Mapping and Root Cause Analysis

  • LEAN Six Sigma Process Mapping
  • SAFe® Value Stream Mapping
  • Efficiently Identifying Value Wastage
  • Problem Solving and Root Cause Analysis
  • Value Improvement Prioritisation
Day Five

Leading Effective and Efficient Cross-Functional Teams

  • Building Cross-Functional Teams
  • Autonomy, Mastery, and Purpose
  • Leading High Performing Teams
  • Understanding and Managing Emotional Intelligence
  • Effective Conflict Management Strategies


Upon successful completion of this training course, Newage Certificate will be awarded to the delegates.

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