Essential Management Skills for Administrators

Enable your Transition to a Management Role

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Date Duration Venue Fees
03-07 Jun 2024 5 Days Dubai - UAE US$4,450 Register
02-06 Sep 2024 5 Days Dubai - UAE US$4,450 Register
02-06 Dec 2024 5 Days Dubai - UAE US$4,450 Register

Course Overview

This 5-day comprehensive Essential Management Skills for Administrators training course has been designed to provide a solid understanding of Managerial Skills (Leadership and Communication Skills) and a systematic and practical approach to developing Leadership and Communication skills… Some people say the right thing no matter the situation, and their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. One of the most important issues in this course, time management, it is generally acceptable that managers of large enterprises must worry about time management. It is however wrongly assumed by many people that time management is not a serious problem to the small enterprise operator. Nothing can be further from the truth. There are obvious differences between problems of time management in the context of managers of large enterprises and those of small enterprises.

It aims to highlight the necessary managerial skills for managerial staff of institutions require to ensure greater accountability, efficiency, and continued excellence in providing good and services. It tackles all the key areas central to the job of managing, be it at primary or tertiary level. The participants will learn the secrets of communication pros, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more.

Course Objectives

The participants will learn the secrets of communication pros, including building personal credibility, delivering positive and negative feedback, in addition to that, participants will learn more about managers skills, leadership skills, time management.

As a result of this training course, the participants will achieve the following objectives:

  • Define Management, Leadership, and Communication
  • Define the qualities of an effective leader
  • Understand how to manage a project and their peers effectively
  • Review and discuss the importance of effective communication
  • Identify and discuss the management functions and skills

Target Audience

This training course has been created for everybody who wants to work more effectively with managers, subordinates, and customers.

It will be valuable to the professionals, including (but not limited to) the following:

  • Human Resource Managers
  • Supervisors and Team Leaders
  • Marketing Managers
  • Office Manager
  • Public Relation Managers
  • Ambitious Executive Secretaries and Personal Assistants
  • Newly Appointed Managers or Managers in their first couple of years of managing

Training Methodology

This training course is driven by a blended learning approach based on adult learning techniques such as lectures, video presentations, trainer-facilitated workshop exercises, case studies, self-reflection, and debates. The different methods will lead to higher engagement because the delegates will be doing things and thinking about what they are doing. Furthermore, it will build self-confidence, and they will be pulled out of their comfort zones to share their thoughts, opinions, and conclusions about specific topics. Lastly, this blended learning approach will allow instant feedback and improvement and stretch creativity and innovation.

Course Outline

Day One

Introduction to Management Skills

  • Define Management – Communication
  • The Communication Processes
  • Understanding Managerial Communications
  • Leaders & Conflict Resolution
  • Motivating and Influencing Your Teams
  • Dangers of Ineffective Communication
Day Two

Decisions-Making Skills

  • Time Management & Managers
  • The Manager as Decision Maker
  • Types of Problems and Decisions
  • Decisions-Making Condition
  • Understanding Managerial Communications
Day Three

Effective Communication

  • Comparison of Communication Methods
  • Methods of Communicating Interpersonally
  • Barriers to Effective Interpersonal Communication
  • Overcoming the Barriers to Effective Interpersonal Communication
  • Active Listening Behaviours
Day Four

Organisation Communication

  • Organisational Communication
  • Formal vs Informal Communication
  • The Direction of Communication Flow
  • The Concept of Negotiation
  • Elements of the Main Negotiating
    • Bargaining Position
    • Negotiating Parties
    • The Case Negotiated
Day Five

Managers vs Leaders

  • Contemporary Views on Leadership
  • Differentiate between Transactional and Transformational Leaders
  • Describe Charismatic and Visionary Leadership
  • Team Leadership
  • Leadership Issues in the 21st Century
  • 5 Sources of a Leader’s Power


Upon successful completion of this training course, Newage Certificate will be awarded to the delegates.

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