Achieving Supervisory Excellence

Managing People and Expanding Workplace Performance

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5 Found
Date Duration Venue Fees
09-13 Oct 2023 5 Days Dubai - UAE US$3,450 Register
11-15 Dec 2023 5 Days London - UK US$4,450 Register
24-28 Jun 2024 5 Days Dubai - UAE US$4,450 Register
19-23 Aug 2024 5 Days London - UK US$5,450 Register
07-11 Oct 2024 5 Days Dubai - UAE US$4,450 Register
09-13 Dec 2024 5 Days London - UK US$5,450 Register

Course Overview

This Achieving Supervisory Excellence training course has been designed to develop supervisory-level personnel’s competency by equipping them with the knowledge, skills and understanding to achieve Supervisory Excellence in their respective disciplines. The participants will learn about utilising management and leadership techniques to identify risks, problem solve, delegate, communicate effectively, develop themselves and others, control their team and work environment, and create a climate and culture for improved performance. It is an important development for supervisors operating and working in any industry.

Course Objectives

After the training course, the participants will learn to:

  • Understand your self-awareness, as well as your role in the organisation and management style, to apply self-management effectively
  • Determine practical problem-solving, risk identification and analysis within your working environment
  • Apply powerful interpersonal techniques to improve communication and manage others effectively
  • Apply development, coaching and feedback techniques to increase optimum people performance management
  • Improve team cohesion and impact on production through your management and actions

Target Audience

It is suitable for a wide range of working professionals, including (but not limited to) the following:

  • Newly Promoted Supervisors
  • Experienced Supervisors with no or little formal training
  • Persons who are expected to be promoted to the Supervisory level in the very near future

Training Methodology

This training course will utilise various proven highly interactive adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented, which includes targeted facilitated group and individual exercises, experiential case studies, role-play, and content-specific videos. The instructor will also facilitate learning by encouraging the participants to test and critically appraise any theories and concepts in this training programme.

Course Outline

Day One

The Importance of the Supervisory Role in the Organisation

  • Supervisory Role: Importance in Organisational Success
  • Managing or Leading as a Supervisor
  • The Power Bases of the Supervisor
  • Supervisory Characteristics, Competences, and Behaviours
  • Inspiring Change and Innovations Leading to Continuous Improvement
  • Personal Accountability, Reliability, Integrity, and Honesty
Day Two

Problem Solving, Decision Making, and Time Management

  • Defining Problems
  • Assessing Risks and Analysing Problems
  • Problem Solving Models and Techniques
  • Decision Making Processes
  • Time Problems
  • Prioritising your Time and Others
  • Allocating Resources
Day Three

Mastering Communication and Interpersonal Skills

  • Overcoming Communication Barriers
  • The Power of Questions
  • Active Listening Skills
  • How to influence the outcome and effects of others?
  • Persuasion and Negotiation: Keys to Personal Influence
  • Conflict Management: Managing Conflict Assertively
  • Effective Meeting Skills
Day Four

Managing Your Team and Others for Results

  • Factors for Enhanced Team Development
  • Increasing Team Performance
  • Group Dynamics
  • Job Enrichment and Motivation
  • Effective Delegation of Tasks
Day Five

Developing Your Team and Others

  • How do people learn?
  • Positive Development: Training and Development Planning
  • Coaching for Personal and Team Growth
  • Giving Powerful Feedback to Increase Optimum Performance
  • Next Steps


Upon successful completion of this training course, Newage Certificate will be awarded to the delegates.

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